Customer Service Administrator,
Easy ApplyPosted
Customer Service Administrator, Manchester City Centre, £25,000
Mon to Fri, Full Time.
£25,000
Manchester City Centre Based
A financial services provider based in the heart of Manchester City Centre are looking for a confident, customer-focused Customer Service Administrator to join their growing operations team. This role is ideal for someone with financial services experience, who thrives on helping customers, enjoys problem-solving, and takes pride in delivering accurate, high‑quality service.
Responsibilities
- Managing product enquiries via telephone and email
- Handling new account enquiries and providing clear product information to potential customers
- Supporting customer retention and discussing reinvestment options
- Processing new applications, transfers (in/out) and account servicing requests
- Handling withdrawals, payments and customer transactions
- Calculating and administering claims
- Maintaining accurate, compliant customer records
- Providing clear, professional guidance to customers on their accounts
Desirables
- Proven 2 years customer service experience, ideally within financial services
- An understanding of ISA products and/or savings accounts will prove a strong advantage
- Excellent communication skills, both written and verbal
- A calm, patient and team approach
- Someone proactive, reliable and genuinely passionate about helping customers
Benefits
Includes private healthcare, birthday paid day off and an early finish every Friday – to name a few!
Interested? To secure an interview, please email your CV FAO: Lucy
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